While it's a natural instinct for businesses to rely on generating new customers as a core marketing and sales goal, you should never underestimate the power of return customers. Because they already know about you, the marketing can be more direct. And once they are willing to come back to you, your potential revenue increases dramatically. Fortunately, Customer Relationship Management Software can play a big part in helping you retain customers and grow your business.
In other words, customer retention matters - and more than you might think. But just how do you go about making sure that your first-time customers come back for more? That's where Customer Relationship Management enters the equation.
The key to this type of software is in its name. Its features prioritize relationship building, making it easier for businesses to connect with both potential and current customers. As a result, CRM Software is an invaluable retention driver.
It starts with contact management. Every business should have a database of all of its current customers, along with their contact information. CRM software allows you to not only keep and maintain these records, but add additional information (such as social profile or a new email address) as it becomes available. As a result, you can create a comprehensive customer database that will be the basis for any successful retention marketing effort.
But of course, a database matters little if you don't use it. That's where email marketing enters the equation. Using your CRM software, you can send targeted emails to segments of your customer base that relate to them and their individual needs.
A customer who previously bought family gifts from you will look for very different messages than one who indulged for themselves. Using the profile information you have gathered in your contact management effort, you can send targeted emails that specifically address your individual customer's pain points.
elaborate nurturing campaigns that keep your customers in the loop about current offers, company happenings, and more. The more personally involved your customers feel in your company (without coming across as pushy, of course), the more likely they will be to come back for more business.
In short, customer retention matters - and Customer Relationship Management software should be a crucial part of your retention efforts. Thanks to its contact management, email, and nurturing features, you can reach your customers in a targeted, personalized way that encourages them to continue engaging with you. You begin to create loyalists, who will become advocates of your brand in their personal lives. To learn more about using CRM software to increase your customer retention, contact us.